Introduction
Rocket is committed to providing our clients with the highest level of service. We understand that trust is essential to a successful business relationship, and we believe that avoiding conflicts of interest is an important way to build and maintain trust. As an agency, we will often have more than one client operating in a similar market segment at the same time. Indeed it is deep subject matter expertise that often makes new clients want to work with Rocket in the first place. However, we have to ensure that when this does occur we have systems and processes in place to ensure that neither client is disadvantaged by this situation. This document exists to protect our clients and ensure that they are receiving an objective and best-of-class solution when engaging Rocket.
This policy defines what constitutes a conflict of interest, outlines the steps we will take to identify and mitigate conflicts, and describes how we will communicate with clients about conflicts.
What is a Conflict of Interest?
A conflict of interest occurs when an individual's personal interests or professional relationships could influence their ability to make objective decisions on behalf of a client. In the context of our marketing agency, a conflict of interest could arise in a number of situations, such as:
- When an employee or contractor has a financial interest in a client's competitor.
- When an employee or contractor has a personal relationship with a client's competitor.
- When an employee or contractor is asked to provide services to a client that could also benefit a competitor.
How We Identify and Mitigate Conflicts
We take a proactive approach to identifying and mitigating conflicts of interest. We require all employees and contractors to disclose any potential conflicts of interest to their manager. We also conduct regular reviews of our client base to identify potential conflicts.
If we identify a potential conflict of interest, we will take steps to mitigate the conflict. This may involve:
- Assigning a different team to work on the client's account.
- Segregating the implementation team.
- Requiring the employee or contractor to recuse themselves from any decisions or activities that could be affected by the conflict.
How We Communicate with Clients About Conflicts
If we believe that there is a potential conflict of interest, we will discuss it with the client immediately. We will explain the nature of the conflict and the steps we are taking to mitigate it. We will also ask the client for their input on how to best address the conflict.
How We Resolve Conflicts
In some cases, it may be necessary to terminate our relationship with a client if we cannot mitigate a conflict of interest. However, we will always work with the client to find a solution that is in their best interests.
Reporting Conflicts
If you believe that there is a potential conflict of interest, please contact us immediately. You can do this by phone, email, or through our website.
We will investigate your concerns promptly and take appropriate action.
Thank you for your understanding.
We hope that this policy gives you peace of mind knowing that we are committed to avoiding conflicts of interest. If you have any questions, please do not hesitate to contact us.
